Return Policy

We want you to be completely satisfied with your purchases. Learn about our return and exchange process.

Our Commitment

At Wrozwlaxuz, we are committed to providing high-quality art supplies and creative products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy.

Last Updated: November 13, 2023

Return Eligibility

To be eligible for a return, please make sure that:

  • The product was purchased within the last 14 days
  • The product is in its original packaging
  • The product is unused and in the same condition that you received it
  • You have the receipt or proof of purchase

Please note that certain products are not eligible for return, including:

  • Custom or personalized items
  • Opened paints, pigments, or other consumables
  • Digital products
  • Gift cards
  • Items marked as "final sale" or "non-returnable"

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@wrozwlaxuz.world or call +97226246566 to request a return authorization.
  2. Package the product in its original packaging along with all accessories, manuals, and components.
  3. Include a copy of your receipt or proof of purchase in the package.
  4. Clearly write the return authorization number on the outside of the package.
  5. Ship the package to our store address:
    Wrozwlaxuz
    Shmu'el ha-Nagid St 1
    Jerusalem, 94592
    Israel

Alternatively, you can visit our physical store to return your purchase in person. Please bring the product in its original packaging along with your receipt or proof of purchase.

Exchanges

If you received a defective or damaged product, or if you received the wrong item, we will gladly exchange it for the correct item. Please contact our customer service team to arrange an exchange.

For exchanges due to preference (e.g., different color or size), the same return eligibility criteria apply.

Refunds

Once we receive your return, we will inspect the product to determine if it meets our return policy requirements. If your return is approved:

  • For in-store purchases paid by cash or debit card: refund will be issued in cash.
  • For credit card purchases: a credit will be automatically applied to your credit card.
  • For online purchases: refunds will be processed to the original method of payment.

Please allow 5-10 business days for the refund to be processed and to appear in your account. The time may vary depending on your bank or credit card company.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Late or Missing Refunds

If you haven't received your refund within the specified time frame:

  • First, check your bank account or credit card statement again.
  • Next, contact your bank or credit card company as it may take some time for the refund to be officially posted.
  • If you've done both and still haven't received your refund, please contact our customer service team.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@wrozwlaxuz.world or call +97226246566. Please provide details about the issue and, if possible, include photos of the damaged item.

We will provide instructions for returning the item and will offer either a replacement or a full refund, including shipping costs, at our discretion.

Changes to Return Policy

We reserve the right to modify this return policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Return Policy, please contact us:

Wrozwlaxuz
Shmu'el ha-Nagid St 1
Jerusalem, 94592
Israel
Email: info@wrozwlaxuz.world
Phone: +97226246566

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